FAQ’s

FAQ's


– No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there’s a problem with your order. It’s quick and easy. Just click here to create your account.

– There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

– We advise you to register at THANOX FASHION to enjoy a superior shopping experience every time you visit us. We will also keep you updated on your orders and refunds through SMS/email. We will require you to register at checkout.

– To generate a new password, you need to just click on forgot password at the login page. Post which we will send you an email with a link to generate your new password.

-We will keep you informed through SMS & Email till your purchase is delivered to you.

– Our Delivery partner will make three attempts to deliver before returning the product to our warehouse. You may contact us at ThanoxFashion@gmail.com or call us on +91-7977683054 to speak to the executive to place a re-dispatch request.

– Please visit Returns and Cancellations for more details, should the product not be to your satisfaction.

– We regret that we are not offering cash on delivery at this point in time

– Thank you for shopping at THANOX FASHION. Your purchase will be delivered at your shipping address within 4 – 5 working days of placing an order.

-Yes. We will be happy to have a product delivered as a gift to an alternate address

–  We regret the experience and apologise for the inconvenience. In an unlikely event that your order arrives in a damaged condition, please email us with an image of the damaged merchandise at ThanoxFashion@gmail.com com to be eligible for a return, you must notify us of the damage within 48 hours of receiving the order.

-Our office hours are from 11 am to 6:00 pm Monday to Friday and 11 am to 2.00 pm Saturdays. You can also reach us at ThanoxFashion@gmail.com and we assure you of a response within 2 business days

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