FAQ: THANOX FASHION
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?
– No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there’s a problem with your order. It’s quick and easy. Just click here to create your account.
WHY HAVEN’T I RECEIVED AN EMAIL REGARDING MY ORDER?
– There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
How do I know my size?
– Please refer Our Size Chart for every product category before making a purchase.
Do I have to register myself before making a purchase?
– We advise you to register at THANOX FASHION to enjoy a superior shopping experience every time you visit us. We will also keep you updated on your orders and refunds through SMS/email. We will require you to register at checkout.
What do I need to do if I have forgotten my password?
– To generate a new password, you need to just click on forgot password at the login page. Post which we will send you an email with a link to generate your new password.
How do you communicate the dispatch and delivery details?
-We will keep you informed through SMS & Email till your purchase is delivered to you.
What happens if your courier is unable to deliver the product?
– Our Delivery partner will make three attempts to deliver before returning the product to our warehouse. You may contact us at ThanoxFashion@gmail.com or call us on +91-7977683054 to speak to the executive to place a re-dispatch request.
What is your return and cancellation policy?
– Please visit Returns and Cancellations for more details, should the product not be to your satisfaction.
Do you offer Cash on Delivery – COD?
– We regret that we are not offering cash on delivery at this point in time
I have placed an order, how soon will I receive the same?
-Thank you for shopping at THANOX FASHION. Your purchase will be delivered at your shipping address within 4 – 5 working days of placing an order.
Can I place an order and have it delivered as a gift to an alternate address?
-Yes. We will be happy to have a product delivered as a gift to an alternate address.
I seem to have received a damaged item. Who do I inform?
-We regret the experience and apologise for the inconvenience. In an unlikely event that your order arrives in a damaged condition, please email us with an image of the damaged merchandise at ThanoxFashion@gmail.com com to be eligible for a return, you must notify us of the damage within 48 hours of receiving the order.
I seem to have received an incorrect item. What should I do?
– We apologise for the inconvenience. Please contact us at ThanoxFashion@gmail.com or call us on +91- 7977683054 and we will be happy to assist you.
I am not interested in receiving any communication. What will I need to do?
– We respect your need for privacy. Please click on the unsubscribe link embedded in our online communication to unsubscribe yourself
What are the working hours of your customer service?
-Our office hours are from 11 am to 6:00 pm Monday to Friday and 11 am to 2.00 pm Saturdays. You can also reach us at ThanoxFashion@gmail.com and we assure you of a response within 2 business days